Subscribe to be notified for updates: RSS Feed

Guarantee

Customs inspection is a problem that we must faced, because it is random and can’t be controlled by anyone. We provide three solutions to this problem.

First: In order to you can receive the parcel successfully, we will use puerarin powder, pearl powder, snacks, daily necessities and pigment, etc. to declare on the package.

Once meeting the customs inspection, we could provide clearance documents to you. You just provide these documents to your local express or customs, the parcel will be released within 7 workdays. Please note: the documents only for FedEx.

Second: For the samples, if the samples can’t reach you because the customs inspection, we will resend the samples for one time free of charge.

Third: For the official order, our agent of express provide insurance service. The insurance rate is 15% of the amount. If the parcel can’t reach you because the custom inspection, as long as you buy the insurance in advance, we will resend it again free of charge, because the agency will pay for all the losses.
If you don’t want to buy insurance in advance, and if the parcel can’t reach you because the custom inspection, you just needs pay us 50% of total, we also resend it again.

Above information for your reference. If any further questions or ideas, please feel free to contact our salesman or customer service department.